We will begin with presale, Kickstarter champain. Once the presale period is over, we will inform you of the estimated delivery time. Please note that it will take a little longer than usual due to the customized production process. However, pre-ordering will help us plan the procurement of materials and optimize the production process of No Number footwear.
After the presale, each pair will be tailor-made especially for you within two weeks of your order. Once it is ready, we will ship it to you, and you can expect to receive your footwear approximately three weeks after the order is placed.
What is your return policy?
We understand that our products are customized, and we want you to shop with confidence. If you are not satisfied with your No Number footwear for any reason, you can return it within 30 days of receipt. Please ensure that footwear is unused, in its original packaging, with all accessories included, and in the same condition as you received it. If 30 days have passed, or if the footwear have been used, we cannot offer a refund or exchange.
Where do you ship?
We will presumply ship our foottwear within the EU, UK, USA, and Canada once the product is launched. If you live in another country, please subscribe to our mailing list, and we will notify you if we begin shipping to your country.
Can I order two different sizes for a single pair of shoes?
Yes, you can. It is not uncommon for people to have feet with different sizes, and we ensure that both feet are well-fitted.
What is the story behind the name 'No Number'?
We want to avoid the commodification of feet and individuals, and instead, appreciate every person and their unique qualities and quantities. Therefore, we decided to call ourselves 'No Number.'
Where can I find size chart for shoes?
We do not use a size chart as we obtain foot measurements based on 3D scan data.
I received different foot measurements after scanning multiple times. Is there something wrong?
Foot measurements are not constant, and they may vary depending on the time of day. We recommend scanning your feet at the end of the day for the most accurate results. If you have repeated the scan within an hour and still receive different results, please contact us for assistance.
Is No Number footwear considered orthopedic footwear?
No, it is not. It is suitable for people with various foot shapes and sizes, including those with big, small, asymmetric, uneven and widenfeet. It is also beneficial for individuals with standard feet measurements, as it provides a well-fitted experience and can prevent foot pathologies such as hallux valgus. If you have a medical condition, such as diabetic neuropathy, heel spur, plantar fasciitis, or any other, please consult with a medical professional. No Number footwear is not a medical device.